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Customer Service Specialist

You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

Supply Chain Warehouse Operative

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning.

Retailer

This occupation is found in organisations of all sizes within the retail and tourism sector such as food, fashion, furniture, and automotive. Retail outlets range from traditional high street shops to larger organisations such as supermarkets and department stores. It is found in multi-national employers, small independent employers, and employers who trade through a variety of channels for example face to face, telephone, on-line and mail order retail.

Retail manager

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business.

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HR Consultant/Partner

This role can be found in organisations of any size, in any sector. In smaller organisations, this type of role is likely to have a broader remit. People Professionals play a key role in supporting the business to meet its strategic objectives by driving forward the People agenda. People Professionals are responsible for various activities from attracting, recruiting, developing, and retaining talent, managing payroll and benefits, supporting positive employee relations, and ensuring compliance with employment law.

Hardware, network and infrastructure foundation apprenticeship

Hardware, network and infrastructure operatives are found in organisations large and small, in all sectors, and within public, private and voluntary organisations. Organisations rely on computer and communications systems in all areas of their operations. The apprentice will work with others to ensure the optimal performance and maintenance of these systems. The apprentice will work on IT and or telecommunications which are physical and or virtual. They will support the monitoring and maintenance of the systems and or platforms to maximise productivity and user experience. They will carry out fundamental duties including technical support to customers both internal and external using multiple communication channels. They will also support problem resolution and assist with the testing and monitoring of issues.

Financial Services Administrator

This occupation is found in a range of financial services organisations, including banks, insurance companies, investment firms, and mortgage and financial advisory practices. Financial services administrators work in organisations of varying sizes, from large multinational companies to small and medium-sized firms. They provide essential support to ensure the smooth operation of financial services businesses, working in roles that require attention to detail, customer service skills, and an understanding of financial products and services.