Hardware, network and infrastructure operatives are found in organisations large and small, in all sectors, and within public, private and voluntary organisations. Organisations rely on computer and communications systems in all areas of their operations. The apprentice will work with others to ensure the optimal performance and maintenance of these systems. The apprentice will work on IT and or telecommunications which are physical and or virtual. They will support the monitoring and maintenance of the systems and or platforms to maximise productivity and user experience. They will carry out fundamental duties including technical support to customers both internal and external using multiple communication channels. They will also support problem resolution and assist with the testing and monitoring of issues.

A Lean Manufacturing Operative will be expected to carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment and develop into a multi-skilled operator through process ownership.

Operations managers undertake leadership and management duties with teams and senior managers where there is a requirement to ensure that teams carry out their role to meet organisational goals. They are a key component of all types of business model where there is an operational area or department with a workforce to lead, manage and support.